Free download and read ebooks online Customer Service Training 101 by Renee Evenson full book PDF ePUB Audiobook. Download a free ebooks and kindle audiobook Customer Service Training 101 with ISBN id 9780814416419 full page with book summary. Renee Evenson book PDF ePUB of Customer Service Training 101 published by Amacom Books in 2010-10. Customer Service Training 101 released with category Business & Economics with total 230 pages.
📖 Customer Service Training 101 by Renee Evenson free book pdf
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
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